Exchange and return

You can use a professional and appropriate return policy for Drip On, a specialty coffee and accessories store, in a clear format that builds trust with customers:


Return and exchange policy


At Drip On, we always strive to provide the best shopping experience for our customers, therefore we offer an easy and clear return and exchange policy according to the following conditions:


First: Return and exchange period


  • The customer has the right to request a return or exchange within 7 days of the date of receiving the order.
  • In the event of a manufacturing defect in the product, the request can be submitted within 14 days of the date of receipt.


Second: Return Policy


The following conditions must be met for a refund request to be accepted:

  • The product is in its original condition and unused.
  • In the original packaging with all accessories.
  • Attached to the purchase invoice or order number.
  • Not damaged as a result of misuse.


Third: Non-returnable products


To ensure food safety, returns and exchanges are not permitted:

  • The coffee bags that were opened.
  • Food or consumer products after they have been opened.
  • Products made or prepared according to customer requirements.
  • Gift cards (if available).


Fourth: Damaged or faulty products


If you receive a product:

  • Damaged.
  • Different from your request.
  • It has a manufacturing defect.

Please contact us within 48 hours of receiving the order, attaching photos that show the problem, and we will replace the product or refund its value as appropriate.


Fifth: Shipping fees


  • If the reason for the return is a mistake by the Drip On store or a defect in the product, the store will bear all shipping costs.
  • If the reason for the return is the customer's personal wish, the shipping fees may be deducted from the refund amount.


Sixth: Refund


  • The order amount will be refunded using the same payment method used at the time of purchase.
  • The refund process usually takes 5 to 10 business days depending on the bank or payment service provider.


Seventh: How to submit a refund request


You can contact customer service via:

  • Mobile number.
  • e-mail.
  • Contact form on the website.

Please provide us with the order number and an explanation of the reason for the return, and we will get back to you as soon as possible.